- What shipping methods do you offer?
- How much does shipping cost?
- Can I have my order shipped to a PO Box?
- Does fiestamedals.com accept Purchase Orders?
- I am local, may I come by to shop or pick up my order?
- Can I mix and match to meet the 100-piece custom product minimum?
- What sort of artwork do I need to provide you?
- How quickly can I receive my custom product
- Can I cancel my order?
- Return Policy
What shipping methods do you offer?
We offer a variety of shipping methods. The shipping methods your order qualifies for will be displayed during the checkout process.
• UPS Ground 1 – 4 days (usually 1 day in Texas)
• UPS Next day air (excludes weekends)
• UPS 2nd day air (excludes weekends)
• UPS Saturday
How much does shipping cost?
There is no set shipping price. Shipping cost will be determined by shipping method and destination. You will be able to review the shipping amount in checkout before any payment is taken. Shipping is FOB San Antonio.
Can I have my order shipped to a PO Box?
If you are shipping USPS you can ship to a PO Box. All other UPS shipping methods must have a street address for delivery.
Does He accept Purchase Orders?
Yes, we accept P.O’s from select businesses, schools and government agencies.
Payment is due within 30 days of billing. Orders not paid within that time may be assessed a late charge.
I am local, may I come by to shop or pick up my order?
No, our products are available to view and purchase online only and we ship all orders directly to you.
Can I mix and match to meet the 100-piece custom product minimum?
No, the 100 pieces will have to be of the same product.
What sort of artwork do I need to provide you?
Artwork can be sent in vector format. If you do not have artwork, we will work closely with you to create a custom design.
Best formats to send (EPS, AI, CDR, or PDF)
How quickly can I receive my custom product?
All orders should be delivered 4 – 6 weeks after the artwork has been APPROVED.
For all other questions please email or call us at 210-560-0595 or 830.980.3367
Can I cancel my order?
Once you approve your order, your credit card has be charged for the total amount shown, including shipping and handling fees, if applicable. No refunds will be given for orders that have been received by our production factory.
In some cases, your order may be cancelled and a refund may be extended to you if no work has been completed by Heart of Texas Promotional Products / fiestamedals.com for that order. In such cases, you will be charged a cancellation fee, which would be in addition to any fees charged for proofs, if applicable. In some cases, an order may be voided the same day the order was placed as long as no work has been completed by Heart of Texas Promotional Products / fiestamedals.com for that order.
Contact firstname.lastname@example.org with any questions or order cancellations. Your business is important to us and we would like to work with you to resolve any issues or cancellations.
IN-STOCK PRODUCTS RETURN POLICY
We thank you for ordering at fiestamedals.com. We take pride in our high-quality pins, but if for some reason you received a damaged IN-STOCK product, we will gladly issue a refund for that item. All damaged pieces will need to be returned within 30 days of receiving the order and in its original packaging to be eligible for a refund. If you need to return a damaged item, please contact our Customer Service Department by emailing us at email@example.com WE DO NOT OFFER REFUNDS ON NON-DAMAGED ITEMS.
CUSTOM PRODUCT SATISFACTION GUARANTEE & RETURN POLICY
For all custom orders, the manufacturing process does not begin until you are 100% satisfied with the final design and approval. If the custom products you receive do not meet your expectations, contact us within 15 days of receiving your order. If it is determined that there were errors in manufacturing or the product differs materially from what was approved, then we will replace or refund all flawed or defective merchandise. In order to be eligible to receive a refund or to have merchandise replaced, the original, defective merchandise must be returned in full. Fiestamedals.com will not refund or replace merchandise unless all the merchandise in question is returned. Please contact our Customer Service Department by emailing us at firstname.lastname@example.org. WE DO NOT OFFER REFUNDS ON NON-DAMAGED ITEMS.
*Note for all Orders: fiestamedals.com cannot be held responsible for delays beyond our control such as delays due to acts of war, weather, or other natural causes. In addition, Heart of Texas Promotional Products,llc./ fiestamedals.com is not liable for delays in shipping or delivery caused by 3rd party carriers such as UPS, Fed-Ex or USPS.